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15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations
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English [CC]
FREE
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- Know the basic syntax of Javascript.
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Description
The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
Course content
- Introduction to service operations Unlimited
- Process design: Order fulfillment Unlimited
- Clockspeed and disruptions Unlimited
- Service operations frameworks II & III Unlimited
- Web services, cloud computing and digital media Unlimited
- Supply chain systems: Social responsibility Unlimited
Instructor
Massachusetts Institute of Technology
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