This course includes:

1 week, 3 days

Badge on Completion

Certificate of completion

1 week, 3 days

The Customer Service has been specifically designed to assess an individual's job prospects by evaluating working skills and job readiness. For this reason, the emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge.

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Created by
OpenCoursa

May 17, 2022

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23

students

Created by:

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Last updated:

May 17, 2022

Duration:

1 week, 3 days

This course includes:

1 week, 3 days

Badge on Completion

Certificate of completion

1 week, 3 days

Description

The Customer Service has been specifically designed to assess an individual's job prospects by evaluating working skills and job readiness. For this reason, the emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge.

Topics covered in the test

  • Creating a Customer Service Strategy
  • Resolving Situations Arising out of Bad Customer Service
  • Customer Needs
  • Customer Relationship Management
  • Dealing with Difficult Customers
  • Customer Service on the Internet
  • Phone Etiquette

Overview

Course Curriculum

    • Customer Service Test 00:50:00

About the instructor

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Instructor Rating

6

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4637

Courses

24151

Students

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OpenCoursa
We are an educational and skills marketplace to accommodate the needs of skills enhancement and free equal education across the globe to the millions. We are bringing courses and trainings every single day for our users. We welcome everyone woth all ages, all background to learn. There is so much available to learn and deliver to the people.