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Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
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Description
Characteristics of Good Customer Service
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include:
- Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided.
- Politeness: Politeness is almost a lost art. Saying 'hello,' 'good afternoon,' 'sir,' and 'thank you very much' are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not.
- Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they're cared for.
- Personalization: Using the customer's name is very effective in producing loyalty. Customers like the idea that whom they do business with knows them on a personal level.
Course content
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- Objectives 00:10:00
- Who are Customers 00:20:00
- Communicating Effectively with Customers 00:20:00
- Attitude Checklist 00:10:00
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- Skills for Customer Service 00:20:00
- What do Customers Want 00:15:00
- Greeting Customers 00:10:00
- Establishing Rapport 00:10:00
- Find out how You can Help 00:10:00
- Communication is a 2-Way Process 01:00:00
- How to Listen to Customers 00:00:00
- Following Skills 00:40:00
- Guaranteeing Return Business 00:10:00
- A Positive Organisational Image 00:30:00
- Presentation and Manner 00:40:00
- Service Standards 00:20:00
- Importance Of Health And Safety In The Workplace FREE 00:10:00
- Basic Health & Safety at Workplace Video FREE 00:20:00
Instructor
OpenCoursa
Accessible Education for Everyone
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