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Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
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#course_button_694 .course_button.button,#course_button_694 input[type="submit"]{
display: flex;flex-wrap:wrap;align-items: center;justify-content: center;padding: 0 10px!important;
} #course_button_694 .course_button.button>a{color:#fff;justify-content: space-around;}
#course_price{display:none;}#course_price:checked+label+.wplms_price_dropdown{display:flex;}.wplms_price_dropdown {
display:none;position: absolute;top: 100%;width: 100%;
background: var(--highlight);box-shadow: 0px 2px 4px var(--shadow);
color: var(--text);flex-direction: column;
left: 0;padding: 0.5rem 0;}
.course_button.full.button a {
flex: 1;display:flex;flex-wrap:wrap;
}
.course_button.full.button .amount {
color: var(--text) !important;
}.course_button_wrapper.fix .wplms_price_dropdown{top: auto;bottom: 100%;box-shadow: 0px -2px 4px var(--shadow)}
.wplms_price_dropdown>a {
padding: 0.5rem 1rem;
}
.wplms_price_dropdown > a+a {
border-top: 1px dashed var(--border);
}.course_button .extra_details{display: flex;font-size: 0.8rem;width: 100%;justify-content: space-between;}.course_button .extra_details>span{flex:1;}
.the_course_button.is-loading{opacity:0.5}
What you'll learn
Course content
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Learn basic syntax that can apply to any language.
Learn what is a programming language and the basic concepts for beginners.
Understand what is Javascript in it's truest form.
Know the basic syntax of Javascript.
Know some hidden quirks in Javascript.
Description
Characteristics of Good Customer Service
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include:
Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided. Politeness: Politeness is almost a lost art. Saying 'hello,' 'good afternoon,' 'sir,' and 'thank you very much' are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not. Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they're cared for. Personalization: Using the customer's name is very effective in producing loyalty. Customers like the idea that whom they do business with knows them on a personal level.
Course content
Section 1: Customer Service
Objectives
00:10:00
Who are Customers
00:20:00
Communicating Effectively with Customers
00:20:00
Attitude Checklist
00:10:00
Section 2: Customer Service
Skills for Customer Service
00:20:00
What do Customers Want
00:15:00
Greeting Customers
00:10:00
Establishing Rapport
00:10:00
Section 3: Customer Service
Find out how You can Help
00:10:00
Communication is a 2-Way Process
01:00:00
How to Listen to Customers
00:00:00
Following Skills
00:40:00
Section 4: Customer Service
Using Your Voice
00:20:00
Body Language for a Positive Result
00:10:00
Telephone Skills
00:10:00
Written Communication
00:10:00
Section 5: Customer Service
Guaranteeing Return Business
00:10:00
A Positive Organisational Image
00:30:00
Presentation and Manner
00:40:00
Service Standards
00:20:00
Section 6: Customer Service
Customers with Special Needs
01:40:00
Role Play
00:30:00
Workshop Objectives
00:10:00
Safety Instructions
Importance Of Health And Safety In The Workplace
FREE
00:10:00
Basic Health & Safety at Workplace Video
FREE
00:20:00
Quiz
Customer Service Test
00:45:00
document.addEventListener('DOMContentLoaded',function(){
if(document.querySelector('.the_course_button .course_button')){
document.querySelectorAll('.course_curriculum .item_title a:not(.curriculum_unit_popup)').forEach(function(el){
el.addEventListener('click',function(){
document.querySelector('.the_course_button .course_button').click();
});
});
}
});
.course_curriculum .course_section {
padding: 1rem 0;
}
.course_curriculum .course_section > td {
border: none;
padding: 1rem 0;
}
.course_curriculum .unit_description {
display: none;
padding: 1rem;
font-size: 14px;
border: none;
border: 1px solid var(--border);
border-top: none;
background: var(--border);
}
.course_curriculum .unit_description > td {
padding: 1rem;
}
.course_curriculum .course_lesson {
margin: 0;
padding: 1rem;
border: none;
border: 1px solid var(--border);
border-top:none;
position: relative;
display:flex;
gap:10px;
}
.course_curriculum .course_lesson .curriculum-icon > svg {
width: 1rem;
height: 1rem;
}
.course_curriculum .course_lesson span.free {
padding: 2px 8px;
border-radius: 2px;
background: var(--success);
color: #fff;
}
.course_curriculum .course_lesson span.time {
display:flex;
flex-direction: flex-end;
letter-spacing: 1px;
}
.course_curriculum .course_lesson span.time{
display:flex;
align-items:center;
gap:5px;
}
.course_curriculum .course_lesson span.unit_description_expander {
font-size: 10px;
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.course_curriculum .course_lesson span.unit_description_expander:before {
content: "\e61a";
font-family: 'vicon';
}
.course_curriculum .course_lesson .curriculum_unit_popup {
display: block;
font-size: 10px;
cursor: pointer;
letter-spacing: 1px;
}
.course_curriculum.accordion .course_section {
margin: 0;
}
.course_curriculum.accordion .course_section > td {
position: relative;
}
.course_curriculum.accordion .course_section > td:after {
content: "\e61a";
font-family: 'vicon';
color: var(--border);
font-size: 24px;
position: absolute;
right: 0;
top: 10px;
}
.course_curriculum.accordion .course_section.show {
display: table !important;
width: 100%;
}
.course_curriculum.accordion .course_section.show > td:after {
content: "\e622";
}
.course_curriculum.accordion .course_lesson {
display: none;
}
.course_curriculum.accordion .course_lesson.show {
display: table !important;
width: 100%;
}
.course_curriculum ul{border-top:1px solid var(--border);}
.course_curriculum,.course_curriculum ul {
padding: 0;
list-style: none;
margin: 0;
}
.course_curriculum li {
padding: 0;
}
.course_curriculum input[type="checkbox"] {
display: none;
}
.course_curriculum li > ul li {
display: flex;
align-items: center;
padding: 10px;
}
.course_curriculum .item_title {
flex: 1;
}
.course_section label {
font-size: 1.4rem;
font-weight: 600;
}
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