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The Customer Service has been specifically designed to assess an individual's job prospects by evaluating working skills and job readiness. For this reason, the emphasis is laid upon evaluating the knowledge of applied skills gained through real work experience, rather than theoretical knowledge.

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English [CC]

Description

Topics covered in the test

  • Creating a Customer Service Strategy
  • Resolving Situations Arising out of Bad Customer Service
  • Customer Needs
  • Customer Relationship Management
  • Dealing with Difficult Customers
  • Customer Service on the Internet
  • Phone Etiquette

Overview

Course content

    • Customer Service Test 00:50:00

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