Hospitality Management Training

Start behaving and thinking like a seasoned manager early-on in your career.

• Classify tasks to ensure higher efficiency and productivity
• Handle guest complaints graciously
• Begin identifying your future management style
• Build your own career plan

Connect to & Learn from a Seasoned Hotel Expert Learning the skills in this course will allow you to approach your internship like no other trainee they have ever had before. The real-life stories shared in this course are genuine and the topics covered are easy to learn. They have been distilled from years of experience. Equip yourself with the perspective of a seasoned Manager and build up your organisational skills so that you make a great impression on your very first day of work. Jobs in Hospitality are plentiful but stand-out talents are hard to find. Make sure you equip yourself with this first-hand advice to help you along with your career.

• Build a career plan for yourself
• Know how to handle guest complaints graciously
• Begin identifying your Management Style
• Learn the Core Traits needed to survive and thrive
• Understand the Industry better to pick the right department for your career
• Organise your tasks to ensure you remain efficient and productive

Content and Overview Perfect for HospitalityManagement students and any other driven individuals just beginning their career in Hospitality, I designed this course for you as a means to share the knowledge and advice I wished I could have received when I first started in the Hospitality industry. Starting with an overview of the industry and highlighting important points of consideration before pursuing it as a career, students will then learn about how pivotal their role is within customer service and start to build their own career plan as to when and where they want to be further down the line. With these basics covered, students will then learn which traits they should focus on nurturing and developing to ensure they survive and thrive in the industry as an individual and as a manager. Students will also learn how best to organise their tasks so as to be a reliable and productive talent in the industry. Lastly, students will learn which mistake to avoid on their road to becoming a manager as well as how to handle guest complaints graciously. Students completing this course will have a newfound perspective on the industry and be better equipped with guest-service and organisational skills to approach a hectic daily operation in a Hotel. Course Content

1. Definition
2. Hospitality Industry
3. Activities
4. Hospitality Business and You
5. Characteristics of The Hospitality Industry
6. The objectives of the hospitality industry
7. Trends influencing the hospitality industry
8. Trends affecting the future of the Hospital Industry
9. Industry Relationships
10. Scope with the Hospitality-Tourism Industry (Walker, 2007)
11. Success of Services
12. Activities of the Hospitality Industry
13. Accommodation Classification of Hotels
14. Hotel Management
15. Functions and Departments of Hotels
16. Key Executives in the Hotels
17. Functions of the Major Hotels Department
18. The front house Management
19. House Keeping Department
20. Types of Rooms
21. Food and Beverage
22. Food and Beverage Manager
23. Conclusion