1
15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations.
FREE
This course includes
Hours of videos
166 years, 7 months
Units & Quizzes
6
Unlimited Lifetime access
Access on mobile app
Certificate of Completion
The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
Course Currilcum
- Introduction to service operations Unlimited
- Process design: Order fulfillment Unlimited
- Clockspeed and disruptions Unlimited
- Service operations frameworks II & III Unlimited
- Web services, cloud computing and digital media Unlimited
- Supply chain systems Unlimited
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