20
This course will consider long-term service delivery programs designed to meet the special needs of seniors. It will review care and service systems from the unique perspective of an ageing population, including the physiological and psychological changes common among seniors.
FREE
This course includes
Hours of videos
12 hours, 40 minutes
Units & Quizzes
14
Unlimited Lifetime access
Access on mobile app
Certificate of Completion
Description of the course
Students will become conversant with a conceptual framework for planning, organizing, and delivering services to the elderly, including the ability to define the major physical, mental and psychosocial changes and health problems that accompany ageing and their applicability to program development. They will be able to describe the impact of demographics and the changing nature of family relationships on senior services delivery programs as well as to evaluate various models of service delivery, including their relevance to current economic, political and social conditions. The course will also include a historical, philosophical and managerial overview of seniors housing and care, from congregate living to skilled nursing. The course will analyze the underpinnings of the profession, including the demographics of ageing, the role of financing and the evolving marketplace. The course will include a focus on the role of health care delivery within seniors housing, with attention devoted to the determinants of quality care, various models of care, and the critical role of quality management.Course Objectives
Upon completing the course, a student will be able to:-
- Discuss the role of customer as the primary determinant of long-term care, including the ability to:
- Define the major physical, mental and psychosocial changes and health problems that accompany ageing and their applicability to program development.
- Describe the impact of demographics and the changing nature of family relationships on the long-term care marketplace.
- Distinguish among the various models of service delivery and demonstrate their relevance to current conditions.
- Understand the relative advantages of different models of care delivered
- Discuss the role of customer as the primary determinant of long-term care, including the ability to:
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- Describe the evolution of the long-term care continuum, including the ability to:
- Isolate the major historical trends in the development of long-term care and make plausible projections of future growth.
- Display a grasp of the changing market for services as impacted by increasing choice, family involvement and disposable income.
- Show the relationships between financing/reimbursement and service delivery programs.
- Demonstrate an understanding of the unique social and managerial dimensions of housing and care for the elderly and how the various models of service delivery must be structured so as to accommodate those dimensions.
- Describe the evolution of the long-term care continuum, including the ability to:
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- Apply a conceptual framework for planning, organizing, and delivering health care services to the elderly, including the ability to:
- Outline the major organizational, governance and administrative issues facing long term care and demonstrate an ability to address them.
- Demonstrate the applicability of the basic determinants of quality in long-term care settings (motivation, resources, and skills).
- Describe the managerial aspects of various approaches to quality assurance in long-term care settings, including the role of regulatory systems.
- Implement customer satisfaction measurement and follow-up systems in seniors housing communities.
- Apply a conceptual framework for planning, organizing, and delivering health care services to the elderly, including the ability to:
- Understand the competitive, political, legal and regulatory environments as well as major public policy issues relevant to seniors housing and care, including the ability to:
- Apply data to an understanding of the demand for seniors housing and care.
- Isolate the essential components of project feasibility and the most critical elements of an effective marketing and sales program.
- Understand the potential impact on facilities of regulatory demands, compliance issues and tort litigation and demonstrate an understanding of risk management programs.
- Discuss the major public policy issues affecting seniors housing and care and their potential impacts on market structure and share.
Course Requirements
All students will be required to present a case for or against hypotheses developed from one of the topics dealt with in class. Structure and approach will be discussed during the first session.
Textbooks
Evashwick, Connie J. The Continuum of Long Term Care. Albany, NY, Delmar, 2001. Lieberman, Trudy. Complete Guide to Health Services for Seniors. New York, NY, Three Rivers Press, 2000. Stone, Robyn I. Long-Term Care for the Elderly with Disabilities: Current Policy, Emerging Trends, and Implications for the Twenty-First Century. New York, NY, Milbank Memorial Fund, 2000.| Session | Topic | Readings |
|---|---|---|
| 1 | Models of Long-Term Care Delivery Systems, An Historical Overview | Evashwick, Chapter 1, Part II Lieberman, Part II Course Manual, Modules 3-4 |
| 2 | The Competitive Environment | Stone, pp. 56-59 Course Manual, Modules 11-12 |
| 3 | Customer Choice and the Marketplace | Evashwick, Chapter 14 Stone, pp. 16-24, 33-37 Lieberman, Parts I-II Course Manual, Modules 5-6 |
| 4 | The Customer Focus of Quality Management | Stone, pp. 25-37 Course Manual, Modules 7-8 |
| 5 | The Human Equation of Service Quality and the Critical Role of Strategy | Stone, pp. 38-40 Course Manual, Modules 9-10 |
| 6 | Aging, Demography and Seniors' Needs | Evashwick, Chapter 2 Stone, pp. 41-55 Course Manual, Modules 1-2 |
| 7 | The Legal and Policy Environments | Evashwick, Chapters 15, 22 Stone, pp. 60-72 Course Manual, Modules 13-14 |
| 8 | Student Presentations | None |
Other Resources
» Texts
American Health Care Association. Facts and Trends: The Nursing Facility Source Book. Washington, DC, 1999. Assisted Living Federation of America . ALFA's Overview of the Assisted Living Industry. Fairfax, VA, 2000. Calkins, Evan, C. Boult, E. H. Wagner, and J. Pacala. New Ways to Care for Older People: Building Systems Based on Evidence. New York, NY, Springer Publishing Company, 1998. Federal Interagency Forum on Aging Statistics. Older Americans 2000: Key Indicators of Well-Being. Washington, DC, 2000. Gelfand, Donald E. The Aging Network: Programs and Services. New York, NY, Springer Publishing Company, 1999. Gimmy, Arthur E., S. B. Brecht, and C. J. Dowd. Senior Housing: Looking Toward the Third Millennium. Chicago, IL, Appraisal Institute, 1998. Gordon, Paul A. Seniors Housing and Care Facilities: Development, Business, and Operations. Washington, DC, Urban Land Institute, 1998. Health Care Financing Administration. 1998 HCFA Statistics. Baltimore , MD , 1998. Kane, Rosalie A., R. L. Kane, and R. C. Ladd, The Heart of Long Term Care. New York, NY, Oxford University Press, 1998. Komisar, Harriet L., J. A. Reuter, J. Feder, and P. Neuman. Medicare Chart Book. Menlo Park, CA, The Henry J. Kaiser Family Foundation, 1997. Moore, Jim. Assisted Living Strategies for Changing Markets. Fort Worth, TX, Westridge Publishing, 2001. National Center for Assisted Living. Assisted Living: State Regulatory Review 2000. Washington, DC, 2000. National Center for Assisted Living. Facts and Trends: The Assisted Living Source Book. Washington, DC, 1998. National Investment Center for the Seniors Housing & Care Industries. NIC National Supply Estimate of Seniors Housing & Care Properties. Annapolis, MD, 2000. National Investment Center for the Seniors Housing & Care Industries. NIC National Survey of Adult Children: How They Influence Their Parents' Housing & Care Decisions. Annapolis, MD, 2000. National Investment Conference for the Senior Living and Long Term Care Industries. The Investment Case for Senior Living and Long Term Care Properties. Annapolis, MD, 1997 Pratt, John R., Long-Term Care: Managing Across the Continuum. Sudbury, MA, Jones & Bartlett Publishers, Inc., 2003.
» Journals
Advance: For Providers of Post-Acute Care Aging Today Assisted Living Today Balance Caring for the Ages Contemporary Long Term Care Generations McKnight's Long Term Care News Long-Term Care Report Provider Magazine Nursing Homes/Long Term Care Management The Gerontologist The Journal of the American Geriatrics Society The Journals of Gerontology The Public Policy and Aging Report
» Websites
Administration on Aging: http://www.aoa.dhhs.gov American Association of Homes and Services for the Aging http://www.aahsa.org American Association of Retired Persons: http://www.aarp.org American College of Health Care Administrators: http://www.achca.org American Health Care Association: http://www.ahca.org Assisted Living Federation of America: http://www.alfa.org Gerontological Society of America: http://www.geron.org Centers for Medicare & Medicaid Services : http://www.cms.hhs.gov Kaiser Family Foundation: http://www.kff.org National Association for Home Care: http://www.nahc.org National Investment Center: http://www.nic.org National Council on the Aging: http://www.ncoa.org U.S. Census Bureau: http://www.census.gov
Course Currilcum
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- Impacts of Aging on the Marketplace 00:55:00
- Demographics: THE Market Driver 00:55:00
- Models of Health Care Delivery 00:55:00
- An Historical Overview 00:55:00
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- The Increasing Importance of Customer Choice 00:55:00
- Financing, Reimbursement, and the Marketplace 00:55:00
- Service as a Distinguishing Characteristic 00:55:00
- Quality Management 00:55:00
- The Human Equation of Service Quality 00:55:00
- The Critical Role of Strategy 00:55:00
- The Legal Environment 00:55:00
- The Policy Environment 00:50:00
