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This course, Managing to meet service users' needs, helps you consider ways of getting feedback from service users and shows the inclusive approach of a manager of a voluntary sector mental health service.
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English [CC]
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Description
Introduction
The current political agenda requires service users' views to be incorporated into the design of health and social care services (Department of Health, 2006). Services are assessed by the quality of the outcomes they provide for users. Frontline managers are responsible for gathering service user views on their needs. Whose views should be taken into account? How do managers gather views? This course helps you consider ways of getting feedback from service users, and shows the inclusive approach of a manager of a voluntary sector mental health service.Course learning outcomes
After studying this course, you should be able to:- Understand the critical importance of service users' views in all aspects of health and social care management.
Course content
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- All together now? 00:30:00
- Service users’ views: What views? 01:00:00
- Moving forward? 00:40:00
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- Case study: Redcar & Cleveland Mind 00:20:00
- Video activity 00:25:00
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- Conclusion 00:05:00
Instructor
Open University UK
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