Workplace Health and Safety in Retail Management

Overview

This course should be completed after General work health and safety. The course builds upon knowledge gained in general work health and safety and provides participants with a greater understanding and knowledge of hazards and issues in the retail industry.

Course Content

The retail industry covers a wide range of service outlets such as:

• department and bulk stores;
• petrol stations;
• supermarkets and food shops;
• plant nurseries;
• hardware and timber merchants; and,
• speciality shops.

A variety of functions are involved in retailing including:

• warehousing;
• stock distribution and pricing;
• customer service and check-out operation;
• cleaning; and,
• administration.

Hazards often found in the retail industry include:

• manual handling;
• slips, trips and falls;
• machinery and equipment;
• electrical;
• cash handling; and,
• fatigue.