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Last updated:

September 21, 2023

Duration:

4 weeks

This course includes:

4 weeks

Badge on Completion

Certificate of completion

4 weeks

Description

Our training program is designed for the employee to provide awareness of workplace aggression. The aggression can define – as is common in behavioural and social sciences - in a way that is similar to how we define violence. It is any act a person takes to harm another. In can include any act in the workplace from verbal or emotional harm to physical harm and homicide. This can include coworkers, current employers, past employers, or anyone else in the workplace including customers, clients, and contractors.

Training Overview
  • Employer responsibilities
  • Employee responsibilities
  • Definition of aggression in the workplace
  • Effects of aggression in the workplace
  • Sources of aggression in the workplace
  • Risk factors – overall and specific to our organisation
  • Current control measures in place
  • Management of aggression in the workplace
  • Support and Resources
Training Objectives
  • To develop an awareness of aggression in the workplace, the risk factors and sources of aggression
  • Gain an overview of the control measures in place to reduce the risk of harm to health and injury to yourself and others
  • Know the procedure for managing aggression in workplace incidents
  • Know where to access support and help, if required
Who should do this training:
  • Teachers
  • Lawyers
  • Customer service professionals
  • Hospitality Industry
  • Construction Industry
  • Corporate Environment
  • Public Office Holders
  • Law Enforcement
  • Financial Sector
  • Event Management Staff
  • Hospital staff
  • Engineers and Doctors
Achieving certificate indicates that you are professional with the right terminology to tackle stress and aggress at the workplace and prevent any incidents.

Course Curriculum

    • Aggression Introduction 00:20:00
    • Aggression- Employers Responsibilities 00:20:00
    • Aggression- Employee Responsibilities 00:20:00
    • Mutual Respect 00:10:00
    • Adverse Effects of Aggression in the workplace 00:10:00
    • Aggression-Workplace Signs 00:10:00
    • Aggression- Psychological Signs and Symptoms 00:50:00
    • Aggression- Sources of Aggression in the Workplace 00:20:00
    • Aggression- Risk Assessments 00:30:00
    • Aggression- Current Control Measures 00:35:00
    • Aggression- Management- Immediately after the Incident 00:20:00
    • Aggression- What to Do if You Have Concerns – About Another Employee 00:30:00
    • Aggression- Workplace Contacts and Immediate Support 00:05:00
    • Employee Story 00:40:00
    • Activity Stress Management 01:00:00
    • Stress case study – NHS Hospital Trust 00:40:00
    • Verbal violence at workplace- A reality from Pakistani context 03:00:00
    • AW Quiz 00:45:00

About the instructor

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Instructor Rating

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OpenCoursa
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