Approaches to Managing Health Services Organizations

Healthcare professionals around the world are experiencing increasing pressures from patients, communities, governments and payers to demonstrate value. Controlling costs, providing high-quality outcomes, assuring access, and enhancing patient satisfaction have become leading issues. In addition, services increasingly are provided within the context of multi-disciplinary teams and complex organizational and financial arrangements. Fiscal and other resource constraints abound. Meeting these challenges within healthcare settings requires leadership and managerial skills in addition to clinical expertise.