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Created by:

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Last updated:

April 8, 2022

Duration:

6 months

FREE

This course includes:

6 months

Badge on Completion

Certificate of completion

6 months

Description

In this course, Communication and working relationships in sport and fitness, you will boost your ability to vary your communication approach according to the situation and the needs of the people involved.

You will accelerate your learning from experience by placing yourself in others’ shoes during vivid video examples. These film clips show effective and ineffective communication in action, including spoken and non-verbal behavior. You will examine a range of communication practices that will help you to build rapport and to deal better with a range of situations, including written communication. If you think interacting with others should be completely intuitive, we'll offer you a range of activities that will suggest how thinking about your communication approach is worthwhile. You will interpret video examples of communication where things go well and not so well, including peoples’ dialogue under pressure. Your assessment of these will help you begin to develop your communication skills; these skills are the range of abilities, knowledge and personal qualities involved in effective communication.

Introduction and guidance

You can work through the course at your own pace, so if you have more time one week there is no problem with pushing on to complete a further study session. The eight sessions are linked to ensure a logical flow through the course. They are:
  1. The purposes of communication
  2. Impact and getting your message across
  3. Effective communication enhancing relationships
  4. Connecting with others
  5. Becoming more influential
  6. When does harsh feedback become bullying?
  7. Power and its impact on the communication process
  8. Topical aspects of communication.
The course will boost your ability to vary your communication approach according to the situation and the needs of the people involved. You will accelerate your learning by placing yourself in other’s shoes during vivid video examples. These film clips show effective and ineffective communication in action, including spoken and non-verbal behavior. You will examine a range of communication practices that will help you to build rapport and to deal better with a range of situations, including written communication.

Course learning outcomes:

After completing this course, you will be able to:
  • Recognize the importance of effective communication in the sector in benefitting sport and fitness participants’ experiences
  • Evaluate your own communication skills
  • Demonstrate an awareness of being able to build and sustain working relationships
  • Use observational skills and new knowledge to interpret work interactions and relationships.

Course Curriculum

    • Introduction 00:25:00
    • Applying your learning: communication in motor racing 00:40:00
    • To speak or write? 00:05:00
    • Developing an effective message 00:55:00
    • Structuring messages 01:00:00
    • On show: work as a performance 01:00:00
    • Introduction 00:20:00
    • Applying your learning: learning from medical staff 01:20:00
    • Assessing your skills 01:00:00
    • The person-centred approach 00:15:00
    • Exploring what person-centred means 01:00:00
    • How would you react? 00:35:00
    • Active listening: more than paying attention 00:40:00
    • What makes someone a poor listener? 00:40:00
    • A better experience of listening? 00:15:00
    • Introduction 00:50:00
    • Applying your learning: learning from doctors 00:35:00
    • Minimal encouragers in conversations 00:30:00
    • What else matters in brief encounters? 00:40:00
    • How does unconscious bias affect relationships? 00:40:00
    • How much of yourself should you reveal? 00:40:00
    • Your progress using the course map 00:50:00
    • Introduction 00:05:00
    • Land the message 00:05:00
    • What makes messages more persuasive? 00:05:00
    • Making your messages more memorable 00:25:00
    • How can you make a concise case? 00:10:00
    • Supporting agreement and action 00:25:00
    • Hedging and boosting words 00:20:00
    • Introduction 00:10:00
    • Feedback in a motor racing team 00:15:00
    • How does workplace culture affect feedback? 00:30:00
    • When does tough coaching become bullying? 00:25:00
    • Exploring three feedback principles 00:40:00
    • How can personalised feedback be developed? 00:20:00
    • Introduction 00:10:00
    • Coaching child athletes 00:40:00
    • How might power imbalances hinder communication? 00:40:00
    • Potential disputes: using your interpersonal skills 00:20:00
    • Watch two approaches to a dispute 00:45:00
    • The telephone: a help or hindrance? 00:10:00
    • Introduction 00:05:00
    • Is emotional intelligence a useful idea? 00:30:00
    • A coach’s story: emotional regulation 00:30:00
    • Social media communication in sport workplaces 00:20:00
    • Tips from the sports medicine community 00:30:00
    • Final course reflection 00:30:00

About the instructor

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