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Created by:

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Last updated:

April 8, 2022


6 months


This course includes:

6 months

Badge on Completion

Certificate of completion

6 months


Interpersonal communication in health and social care services is by its nature diverse. As a consequence, achieving good or effective communication whether between service providers and service users or among those working in service means taking account of diversity, rather than assuming that every interaction will be the same.

This free course, Diversity, and the difference in communication explore the ways in which difference and diversity impact the nature of communication in health and social care services.

Course learning outcomes

After studying this course, you should be able to:
  • Demonstrate an understanding of competing perspectives on issues of communication, difference, and diversity
  • Demonstrate an understanding of the ways in which issues of ethnicity, gender, and disability impact on interpersonal communication in care services
  • Apply ideas about communication and difference to everyday interactions in health and social care contexts
  • Analyze the ways in which ideas about difference can both reflect and reproduce inequalities between groups in the context of care services
  • Identify strategies for working with difference and diversity in the context of challenging discrimination in health and social care contexts.

Course Curriculum

    • Introducing diversity and difference 00:15:00
    • A communication ‘problem’? 00:40:00
    • Analysing communication problems 00:15:00
    • Ways of understanding ‘difference’ 00:15:00
    • The social construction of ‘difference’ 00:15:00
    • ‘Difference’ and identity 00:25:00
    • Reflecting on identity 00:15:00
    • Aspects of identity 00:30:00
    • ‘Difference’, power and discrimination 00:10:00
    • Experiencing prejudice and discrimination 00:10:00
    • ‘Race’, ethnicity and communication 00:10:00
    • ‘Race’ 00:20:00
    • Ethnicity 00:10:00
    • Describing your ethnicity 00:10:00
    • Ethnic categories 00:25:00
    • ‘Racialisation’ and racism 00:05:00
    • The process of ‘racialisation’ 00:10:00
    • The impact of ‘racialisation’ 00:10:00
    • Being on the receiving end 00:20:00
    • Services for inter-ethnic communications 00:20:00
    • Employing interpreters and link workers in health and social care 00:20:00
    • Challenging racism 00:05:00
    • Exploring anti-oppressive practice 00:20:00
    • Thinking about gender 00:05:00
    • Talking about gender 00:30:00
    • Reflecting on gender and identity 00:30:00
    • Where does gender come from? 00:30:00
    • Gender and power 00:10:00
    • Gender and power in the workplace 00:10:00
    • Gender and power in helping relationships 00:40:00
    • Gender and difference 00:10:00
    • The revival of gender essentialism 00:40:00
    • Men and women communicating differently? 00:25:00
    • Critiquing gender essentialism 00:20:00
    • The implications of gender differences in communication 00:20:00
    • Gender and parenting 00:20:00
    • Changing fatherhood identities 00:40:00
    • What is disability? 00:30:00
    • Technologies of help? 00:40:00
    • Disability and communication 01:10:00
    • The politics of disability 01:40:00
    • Conclusion 00:15:00

About the instructor

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