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Last updated:

April 7, 2022


Unlimited Duration


This course includes:

Unlimited Duration

Badge on Completion

Certificate of completion

Unlimited Duration


This course, Employment relations and employee engagement, looks at raising levels of employee engagement, which is the latest in a long line of managerial strategies aimed at releasing employee ‘discretionary effort’ and aligning employee interests more closely with managerial goals, on the assumption that this will in turn boost organisational performance. Employees who are more engaged with their work are thus viewed to be more likely to behave in positive and cooperative ways, to the benefit of both the firm and themselves.

Course learning outcomes

After studying this course, you should be able to:

  • Describe and critique the concept of employee engagement
  • Identify problems associated with both over-engagement and disengagement
  • Examine the extent to which emotional and aesthetic labour are positioned in some contemporary organisations
  • Critically evaluate the measurement of employee engagement
  • Identify the issues associated with employee engagement in times of organisational change, including the role of effective communications during organisational change.

Course Curriculum

  • Introduction 00:15:00
  • Learning outcomes 00:10:00
    • What is employee engagement? 00:10:00
    • A critical review of employee engagement 00:20:00
    • Antecedents to employee engagement 00:20:00
    • Employment relations and engagement: a collaborative approach 00:20:00
    • Engagement and disengagement 00:30:00
    • Emotional and aesthetic labour 00:45:00
    • Can you measure employee engagement? 00:20:00
    • Organisational climate and employee engagement 00:10:00
    • The role of leaders 00:10:00
    • Climate and culture 00:15:00
    • Trust as a key aspect of climate 00:30:00
    • Employee engagement in times of change 00:20:00
    • Types of change 00:15:00
    • Communication during times of change 00:10:00
    • Conclusion 00:10:00

About the instructor

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Open University UK