The COVID-19 pandemic forced accelerated change throughout the world, which could not be planned for, and rapid change programmes where implemented.

As we adapt to hybrid ways of working and expectations, organisations are drawing on their experience to start to consider how to manage change now and for the future. This course focuses on how to approach a change initiative you want to implement, introducing you to frameworks and tools you can draw on to manage change and build resilience to change within your organisation.

Course learning outcomes

After studying this course, you should be able to:

• describe what is meant by 'change' and what can be a catalyst for change
• explain what change management is, and what processes and tools are needed to implement and sustain change
• identify how to lead change and the impact that change can have on people and organisations
• explore different frameworks and structures for change, and examine how they can be used by organisations driving change around hybrid working
• manage the change lifecycle to enable change to be adopted and embedded within organisations.