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Last updated:

April 8, 2022


Unlimited Duration


This course includes:

Unlimited Duration

Badge on Completion

Certificate of completion

Unlimited Duration


This course, Introduction to operations management

will introduce you to the role of operations management in organisations, and gives you the opportunity to understand what an operations manager does. It looks at how the role might influence the short- and long-term success of the organisation. It is important to develop a clear understanding of the impact of good and bad operations management practice on the performance of an organisation as a whole.

Course learning outcomes

After studying this course, you should be able to:

  • understand the input–process–output framework, the extensions of it, and apply them to a wide range of operations
  • examine the types of transformation processes occurring within operations
  • define the roles and responsibilities of operations managers and the challenges they face
  • reflect on your own operations management responsibilities, if applicable
  • understand the content of an operations strategy and the decisions involved.

Course Curriculum

  • Introduction 00:10:00
  • Learning outcomes 00:10:00
  • What is the role of operations management? 00:10:00
    • The input–process–output model 00:15:00
    • Extensions to the input–process–output model 00:15:00
    • Transformation processes 00:10:00
    • What do operations managers really do? 00:30:00
    • Why is operations management important? 00:10:00
    • The Hayes and Wheelwright four-stage model 00:15:00
    • When operations are not managed well 00:17:00
    • Are you an operations manager? 00:10:00
    • Conclusion 00:15:00

About the instructor

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