will introduce you to the role of operations management in organisations, and gives you the opportunity to understand what an operations manager does. It looks at how the role might influence the short- and long-term success of the organisation. It is important to develop a clear understanding of the impact of good and bad operations management practice on the performance of an organisation as a whole.

Course learning outcomes

After studying this course, you should be able to:

• understand the input–process–output framework, the extensions of it, and apply them to a wide range of operations
• examine the types of transformation processes occurring within operations
• define the roles and responsibilities of operations managers and the challenges they face
• reflect on your own operations management responsibilities, if applicable
• understand the content of an operations strategy and the decisions involved.