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Created by:
Last updated:
September 20, 2022
Duration:
Unlimited Duration
FREE
This course includes:
Unlimited Duration
Badge on Completion
Certificate of completion
Unlimited Duration
Description
15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations
The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
Course Curriculum
- Introduction to service operations Unlimited
- Process design: Order fulfillment Unlimited
- Clockspeed and disruptions Unlimited
- Service operations frameworks II & III Unlimited
- Web services, cloud computing and digital media Unlimited
- Supply chain systems: Social responsibility Unlimited
About the instructor
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5
Instructor Rating
1
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1520
Courses
1915
Students
Massachusetts Institute of Technology
