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Created by:

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Last updated:

September 20, 2022

Duration:

Unlimited Duration

FREE

This course includes:

Unlimited Duration

Badge on Completion

Certificate of completion

Unlimited Duration

Description

15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations

The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.

Course Curriculum

  • Introduction to service operations Unlimited
  • Process design: Order fulfillment Unlimited
  • Clockspeed and disruptions Unlimited
  • Service operations frameworks II & III Unlimited
  • Web services, cloud computing and digital media Unlimited
  • Supply chain systems: Social responsibility Unlimited

About the instructor

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1184

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Massachusetts Institute of Technology
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