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Unlimited Duration
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Description
This course covers organizational, strategic and operational aspects of managing Supply Networks (SNs) from domestic and international perspectives.
Topics include alternative SN structures, strategic alliances, design of delivery systems and the role of third party logistics providers. Many of the activities exchanged among enterprises in a SN are of a service nature, and the final output is often a combination of tangible products and services which the end-customer purchases. A series of concepts, frameworks and analytic tools are provided to better understand the management of service operations. Guest speakers share their experiences in managing SNs and services. Restricted to MIT Sloan Fellows in Innovation and Global Leadership.
Course Curriculum
- Introduction to Supply Networks: Supply Chain Management Unlimited
- Supply Chain Management: Logistics Unlimited
- Service Vision and Characteristics Unlimited
- Service Encounter and Guarantees Unlimited
- Customer Satisfaction Unlimited
- Customer Retention and Loyalty Unlimited
- Creating and Sustaining Excellence Unlimited
- Matching Supply and Demand: Tug of War Unlimited
- Matching Supply and Demand: Procurement and Outsourcing Unlimited
- Matching Supply and Demand: Managing the Interface – Call Centers Unlimited
- Supply Chain Management: Value of Information Unlimited
- Supply Chain Governance: UPS Project Unlimited
- Course Summary and Wrap-up Unlimited
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