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Last updated:

April 7, 2022


Unlimited Duration


This course includes:

Unlimited Duration

Badge on Completion

Certificate of completion

Unlimited Duration


This course is one in a series focusing on leadership, decision-making and communication in the context of policing within the community.

This particular session focuses on communication skills and specifically looks at how to build rapport and get the most out of conversations in community settings. It introduces a psychological model which is a useful way to think about how to develop rapport, and allows you to plan for, and reflect on, your everyday interactions in order to build rapport effectively. It focuses on conversations that might be considered ‘difficult’, and encourages effective listening and effective diagnosis of interpersonal behaviour.

Course learning outcomes

After studying this course, you should be able to:

  • Understand the principles of a psychological model about rapport
  • Identify interpersonal behaviours using the model
  • Avoid maladaptive responses using the model
  • Plan an interpersonal response to a particular situation based on the model
  • Reflect on a situation experienced recently.

Course Curriculum

  • Introduction 00:15:00
  • A difficult conversation 00:10:00
    • Research into difficult conversations 00:07:00
    • Police suspect interviews 00:10:00
    • Diagnosing behaviour using the interpersonal circle 00:15:00
    • Maladaptive and adaptive variants of the model 00:15:00
    • Diagnosing maladaptive and adaptive behaviour 00:10:00
    • Responding using the interpersonal circle 00:07:00
    • Avoiding maladaptive behaviour 00:15:00
    • Confrontation – positive and negative variants 00:15:00
    • Thinking about your own experience 00:03:00
    • Enacting appropriate responses 00:10:00
    • A difficult conversation (revisited) 00:05:00
    • Planning and preparing appropriate responses 00:10:00
    • Summary 00:10:00

About the instructor

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Open University UK