FREE

This course includes:

Unlimited Duration

Badge on Completion

Certificate of completion

Unlimited Duration

Explore the intricate interplay between corporate image and reputation, and their profound effects on service quality, customer satisfaction, and the elusive concept of customer loyalty.

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Created by
OpenCoursa

November 18, 2023

UK

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Last updated:

November 18, 2023

Duration:

Unlimited Duration

FREE

This course includes:

Unlimited Duration

Badge on Completion

Certificate of completion

Unlimited Duration

Description

Explore the intricate interplay between corporate image and reputation, and their profound effects on service quality, customer satisfaction, and the elusive concept of customer loyalty.

This course delves into the strategic dimensions of shaping and managing corporate identity, offering valuable insights for businesses aiming to fortify their market standing and cultivate lasting customer relationships. Uncover the dynamic connections that exist between a company's perceived image, service excellence, and the loyalty of its customer base in this comprehensive exploration of corporate influence in the realm of customer experience.

Course Curriculum

  • The impact of corporate image and reputation on service quality, customer satisfaction and customer loyalty Unlimited

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OpenCoursa
We are an educational and skills marketplace to accommodate the needs of skills enhancement and free equal education across the globe to the millions. We are bringing courses and trainings every single day for our users. We welcome everyone woth all ages, all background to learn. There is so much available to learn and deliver to the people.