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Created by:
Last updated:
November 18, 2023
Duration:
Unlimited Duration
FREE
This course includes:
Unlimited Duration
Badge on Completion
Certificate of completion
Unlimited Duration
Description
Explore the intricate interplay between corporate image and reputation, and their profound effects on service quality, customer satisfaction, and the elusive concept of customer loyalty.
This course delves into the strategic dimensions of shaping and managing corporate identity, offering valuable insights for businesses aiming to fortify their market standing and cultivate lasting customer relationships. Uncover the dynamic connections that exist between a company's perceived image, service excellence, and the loyalty of its customer base in this comprehensive exploration of corporate influence in the realm of customer experience.
Course Curriculum
- The impact of corporate image and reputation on service quality, customer satisfaction and customer loyalty Unlimited
About the instructor
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OpenCoursa
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