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Last updated:

April 7, 2022


Unlimited Duration


This course includes:

Unlimited Duration

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Certificate of completion

Unlimited Duration


Operations management is one of the central functions of all organisations.

This course, Understanding operations management, will provide you with a basic framework for understanding this function, whether producing goods or services or in the private, public or voluntary sectors. In addition, this OpenLearn course discusses the role of operations managers and the importance of focusing on suppliers and customers.

Course learning outcomes

After studying this course, you should be able to:

  • Define ‘operations’ and ‘operations management’
  • Identify the roles and responsibilities of operations managers in different organisational contexts
  • Apply the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organisation
  • Identify operational and administrative processes
  • Describe the boundaries of an operations system, and recognise its interfaces with other functional areas within the organisation and with its external environment.

Course Curriculum

  • Introduction 00:10:00
  • Learning outcomes 00:10:00
  • Understanding operations management 00:10:00
    • Operations, operations management and operations managers 00:15:00
    • The historical development of operations management 00:05:00
    • Craft manufacturing 00:05:00
    • Mass production 00:10:00
    • The modern period 00:10:00
    • The role of the operations manager 00:25:00
    • The transformation model 00:07:00
    • Inputs 00:10:00
    • Outputs 00:10:00
    • Transformation processes 00:15:00
    • Feedback 00:10:00
    • The boundary of the operations system 00:20:00
    • A process perspective on organisations 00:20:00
    • Conclusion 00:15:00

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