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The retail information on this course is designed for a person conducting a business or undertaking, managers and workers of small, medium and large-sized businesses as well as those training to enter the workplace.

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Description

Overview

This course should be completed after General work health and safety. The course builds upon knowledge gained in general work health and safety and provides participants with a greater understanding and knowledge of hazards and issues in the retail industry.

Course Content

The retail industry covers a wide range of service outlets such as:
  • department and bulk stores;
  • petrol stations;
  • supermarkets and food shops;
  • plant nurseries;
  • hardware and timber merchants; and,
  • speciality shops.
A variety of functions are involved in retailing including:
  • warehousing;
  • stock distribution and pricing;
  • customer service and check-out operation;
  • cleaning; and,
  • administration.
Hazards often found in the retail industry include:
  • manual handling;
  • slips, trips and falls;
  • machinery and equipment;
  • electrical;
  • cash handling; and,
  • fatigue.

Course content

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